OUR FOCUS.

Setting the Standard in quality aged care for over 120 years.

"At Te Hopai, we offer a full range of aged care options to suit the needs of you or your family - all in a warm supportive home environment. And if your needs change, we will continue to support you, by adapting the care we offer you. This helps to minimise disruption and provides peace of mind for you and your family."

"At Te Hopai, we offer a full range of aged care options to suit the needs of you or your family - all in a warm supportive home environment. And if your needs change, we will continue to support you, by adapting the care we offer you. This helps to minimise disruption and provides peace of mind for you and your family."

Pakize Sari
General Manager

OUR FOCUS.

Setting the Standard in quality aged care for over 120 years.

"At Te Hopai, we offer a full range of aged care options to suit the needs of you or your family - all in a warm supportive home environment. And if your needs change, we will continue to support you, by adapting the care we offer you. This helps to minimise disruption and provides peace of mind for you and your family."

"At Te Hopai, we offer a full range of aged care options to suit the needs of you or your family - all in a warm supportive home environment. And if your needs change, we will continue to support you, by adapting the care we offer you. This helps to minimise disruption and provides peace of mind for you and your family."

Pakize Sari
General Manager

Home Care

Te Hopai Home provides rest home level care for 29 residents. All rooms are single occupancy and en-suited. The home has 2 levels with 14 rooms upstairs. There are 3 main lounge areas, 2 dining rooms and a number of small quiet spaces over looking the well planted gardens. All lounges are decorated in a homely atmosphere for residents to use as they desire. Rooms are fully furnished but residents are welcome to bring their own furniture and belongings.

 

HOME CARE SERVICES

QUALITY CARE PROGRAM

Setting the Standard in quality aged care.

Proven Quality

Te Hopai is one of only a small number of Aged Care Facilities that is accredited by the Ministry of Health for 4 Years, and this for the second consecutive time.

 

Our 4 year accreditation means that we in the top 25% of rest homes in the three DHBs (Wellington, Hutt and Wairarapa).  Audit reports are available on the Ministry of Health website for comparison and information.

 

Other facilities may only receive a 1,2 or 3 year license, indicating a greater need for Ministry guidance and supervision.

 

The certification audit is conducted against the relevant Health and Disability Standards and the contract with the district health board and Ministry of Health. The audit process included the review of policies and procedures, the review of residents and staff files, observations, interviews with residents, family, management, staff and a general practitioner.

Training

Every year we develop a Training Plan which identifies the ongoing training needs of our staff.  The Plan incorporates: learnings from any incidents staff have been involved in, staff satisfaction survey feedback, and the Education and Staff Development audit, which ask the staff about development and learning opportunities.

 

In addition to comprehensive in-house training, we also offer our staff the opportunity to gain external healthcare qualifications via Careerforce and have two qualified staff who are able to assess these students.

Continuous Improvement

Te Hopai Trust is committed to providing the highest quality services. We use a proven Quality Improvement and Benchmarking System overseen by our Quality and Training Manager.

 

The Quality Improvement & Benchmarking System comprises monthly internal audits cross and incident reporting checked against standards set by the Ministry of Health and Capital and Coast District Health Board.  The System analyses the results and the data collected, tracks our own performance, identifies trends and areas for improvement, and benchmarks us against other Aged Care facilities in NZ and Australia.

 

Analysed results are followed up with corrective actions designed to reduce the chance of those incidents happening again.  This completes our quality cycle.

 

At regular Health and Safety and Infection Control meetings staff feedback any issues that they may have encountered during their time at work. We monitor all health and safety and infection control issues via the benchmarking system.

 

We take complaints very seriously and follow up on every complaint, using it as a learning opportunity.  The complaints process is explained when a resident enters the facility and forms are available at each nurses’ station.  Compliments & complaints drive our quality process and service improvements.

Hearing your views is important to us. As well as our formal Quality Programme we encourage regular feedback, listening to what residents and families have to say directly and also encouraging the use of suggestion boxes and meal quality survey machines.

 

We conduct formal surveys for residents and relatives to determine what we do well or not so well and from these develop quality initiatives which are put into action and measured constantly during the year.

Hospital Care

In an aged care market dominated by the impersonality of large corporations and the departure of some in the charitable sector, Te Hopai stands out as a provider of intimate level care for the aged and the needy, making no distinction between private and fully subsidised residents and taking pride in the high standards maintained throughout.

 

OUR HOSPITAL

OUR FOCUS

Setting the Standard
in quality aged care.

149

RESIDENTS WHO CALL TE HOPAI HOME

894

MEALS & SNACKS SERVED DAILY

"We have fun together. The people who need looking after are looked after beautifully”

Elizabeth Ann Knowles

Resident Owen Street


OUR FOCUS

Setting the Standard
in quality aged care.

149

RESIDENTS WHO CALL TE HOPAI HOME

894

MEALS & SNACKS SERVED DAILY

"We have fun together. The people who need looking after are looked after beautifully”

Elizabeth Ann Knowles

Resident Owen Street


Te Hopai is a warm friendly space that 149 residents call home. But behind the calm serenity of sunny lounges and gardens is a well oiled large operation making it all happen.

 

As well as providing excellent nursing care, Te Hopai staff also provide meals & laundry and maintain a large facility and gardens.

452

QUALITY SURVEYS ANALYSED YEARLY

76

STAFF TRAINED EVERY YEAR

447

SHEETS CHANGED WEEKLY

154

DEDICATED CARING STAFF

"The care is perfect. Nice boys and girls nothing is too much trouble. First class care. I enjoy the variety of staff from different countries that are working here."

Jim - Resident


VIEW MORE STORIES

Dementia Care

Kowhai is our 16 bed Dementia Unit incorporating best practice design to optimise resident comfort and reducing the need for medication. Our warm inviting spaces make every effort to provide a home-like environment for our Residents in a relaxed friendly secure atmosphere. Residents have access to a Kitchen and garden to encourage them to experience daily life as they have known it.

 

DEMENTIA CARE OPTIONS