Covid-19 Update 21 Sept



Te Hopai: Covid-19 (Coronavirus) updated guidelines and advice #25

Today we have heard from our PM that we are moving to Level 2 in Auckland on Wednesday and Level 1 for the rest of NZ tonight. This means that we can again relax the visiting restrictions we have in place while, at the same time, remaining prudent for the care and safety of our residents. To this end, we will be changing our access into the facility in the following ways:

1.     We will be relaxing our visiting a little. Visitors, including children, will be welcome between the hours of 10am-4pm each day (no appointments necessary) effective immediately. Please note that the doors will lock automatically at 4pm so you need to be in the facility before then if you want to visit, otherwise visits are only permitted with permission (and for compassionate purposes). We have not opened the doors fully at this time as we feel quite strongly that it is an important aspect of our care for our residents that we continue to monitor sign-in and temperature checking of visitors to the facility.

2.     Whilst we are relaxing mask use when visiting, we do ask that you continue to use a mask when visiting, if you are visiting from Auckland, have visited Auckland in the last 14 days , or have mixed with people who have travelled from Auckland. As the PM said today in her briefing, Aucklanders need to bring their alert settings with them when they travel so it is unsurprising that, given Auckland is still at level 2, we would be taking this stance.

3.     Whilst you are welcome to use the Covid-19 app barcode we have at both receptions for your personal monitoring, please note that we still need you to use the electronic sign-in/sign-out system at both Reception areas (Hospital Road and Owen Street). Staff will be continuing to temperature check until out new thermal scanner is in place (we are excited that this is now on its way to us!). When you do come into the facility it is important that you use the sanitiser provided at both entrances – when you arrive and when you leave; please feel free also to use one of the many handbasins in the facility to wash your hands as often as you need to.

4.     We ask that you do not visit if you are unwell. This can be with symptoms of a cold or flu (cough, sore throat, elevated temperature) or with gastrointestinal symptoms (nausea, diarrhoea, vomiting). This pandemic has reinforced for all of us the cost of viruses entering into aged-care facilities and it is the responsibility of all of us to make sure we keep ourselves and our loved ones safe and well. We also remind you to seek guidance from the Covid Healthline (0800 611 116) if your symptoms are flu-like.

5.     We also want to remind you to remain cognisant of the risks you are exposing your loved ones to when you take them out. It is also important that you pay attention to hand hygiene, for you and for them, when you are out and when return them to the facility. As always, please let our staff know if you are taking your loved one out.

We also want to thank you again for your support as we continue to navigate this threat. We are very appreciative of the care and support you give us by complying with the strictures that remain in place I’m sure that these feel hard at times, but safety remains our number one concern.

Thank you once again!


Pakize Sari
General Manager