Covid-19 Update 12 Aug



Te Hopai: Covid-19 (Coronavirus) updated guidelines and advice #19

How timely was the update sent out yesterday! For your information, following the change in Covid status announced last night, Te Hopai is closing its doors to visitors immediately except those who have specific permission to visit (e.g. in the event of imminent death). If you believe that you need to be allowed continued visiting, please contact Jill Kerridge, our Clinical Manager on to discuss your particular circumstance but we ask you not to inundate us with phone calls as we ramp up our safety precautions following this news. Please note that any person visiting under these permissions will have very strict parameters put around the visit.

Please note that we will only be allowing family members to visit (no friends) if you are permitted to do so and that visits will be scheduled. If you have been in Auckland within the last 14 days, please do not visit at this time. If you have any concerns about your health, please remember to call the Healthline on 0800 611 116.

For those who may be concerned that we are still taking admissions, please note that this is a direct request of the DHB and it is around releasing hospital beds. Anyone admitted will have been screened before entry.

On a positive note, we do have large stocks of personal protective equipment (PPE). The DHB supplied us with more in the intervening times and there now seems to be a supply chain established if we need it.

We also want to talk to you again about social contact with your loved ones. We have reintroduce the Skype we used during the last lockdown Now, as then, if you wish to use this, then you need to email with your Skype name and email address. This will be available between 10 and 4 daily. From now you can request a time for this by phoning or emailing. Please bear with us as we get this back up and running.

If you wish to use other mediums (FaceTime, WhatsApp) this will only be possible if the resident has their own device to use. We are unable to provide Apple products to residents for Facetime or phones for WhatsApp.

If you would like to write a letter to your family member, we will be happy to help with this. Post will still be delivered, or you can email your letter to us. If you email, we will print and give it to them and, if necessary, read it (or postal items) to them. If you would like to do this, please use the email address.

We have not taken this decision lightly, we are aware that the previous lockdown was a difficult time for everybody but we feel very strongly that it is our duty to keep our residents, your loved ones, safe if we can. They are a very vulnerable group as overseas statistics have shown us. We are not taking any chances.

We want to also reassure you that we are again working hard to keep the virus out of our facility. You do have to understand that this may not be possible. Our ‘bubble’ is large and while we can rely on our staff, they are not impervious to outside influences. We continue to keep our staff informed about changes to our Covid-19 response plan and the importance of maintaining social distancing in their personal lives. We have already communicated with our staff around contacts in Auckland and are following up with those staff who have had contact with or visited Auckland in the last 14 days.will also be following up with staff

We will continue to update you as the situation evolves. Thank you for your patience and support as we work through the latest Covid-19 challenge. 

We remind you that we all need to help prevent or slow the spread of Covid-19.

Thank you again for supporting us as we work to keep us all as safe as we can!


Chris Sanders
(on behalf of Pakize Sari, General Manager)