Covid-19 update 11 May



Te Hopai: Covid-19 (Coronavirus) updated guidelines and advice #12

Today we heard that we will be moving to Level 2 from Thursday 14 May 2020 and I’m sure you are all very keen to hear what our intentions are around allowing visitors into the facility. As per the information from the Director General of Health, we are still very mindful of the potential consequences if Covid 19 comes into the facility and balancing this with your need to see your loved ones and their need to see you. To this end we have decided that we will allow visiting under the following circumstances, none of which are designed to make it difficult for you to visit:

We will be instituting ‘visiting hours’ between 10am-12md and 1pm‑5pm every day – Monday-Sunday.

  1. The current advice is that face masks are not required for the general public, but specific guidelines for aged-care have not yet been released. Currently we expect that you will not need to wear a mask when visiting but we reserve the right to change this advice if the Ministry of Health advisory changes. Please note that we cannot provide masks to all visitors, this would deplete the stocks we might require in the event of a virus outbreak. We understand that masks are again available in shops (pharmacies and dollar shops) but if you are unable to buy one outside the facility, we have masks available at the Reception area. I’m sorry, but we will need to charge $2 per mask if you want to get one from us as these now come at a significant cost.
  2. Visiting will be for a single person in the residents own room in a one-hour slot and by appointment. You can email Delanie for an appointment on This way we can control the number of people in the facility at any given time and only have a small number of people in each area. Children under the age of 16 will not be admitted under Level 2.
  3. We also want to reduce as much as possible having people walk through the facility to get to where they need to go so. If you are visiting in the Rest Home or Kowhai, please use the Hospital Road entrance. If you are visiting either of the Owen Street wings or the hospital, please use the Owen Street entrance. Please also be aware that, if you are waiting for entrance you will need to be patient and maintain social distancing.
  4. We will be collecting information from you before allowing entry into the facility. As part of our ‘opening up’ we need to comply with Public Health directives for contact tracing. As well as collecting the usual information from you (as we used to for fire management), we will also be collecting information on your address, telephone number, a general virus health declaration (Covid-19, Flu and Norovirus) and we will also be taking temperatures on entry. Please note that no one with a temperature above 37.5˚C will be admitted.

On another positive note, we are welcoming back our podiatrist, physiotherapist, and hairdresser into the facility for the benefit of our residents – I’m sure they will be pleased to see them return.
We also want to say thank you (again) to Greta Point Active Explorers Childcare who along with The Warehouse, Lyall Bay, delivered a hamper of chocolate for our staff and residents to enjoy. Greta Point Active Explorers had also recently sent us a hamper of body and bath products to give to residents. They are both very kind gestures and it is so wonderful to be the recipient of such kindness at such a difficult time.
Again, we thank you for your continued support as we continue to move forward in a way that keeps everyone safe. We are looking forward to welcoming you back!

Pakize Sari
General Manager