Mum really appreciated the care that was given to her in her last month.  Just wish we had moved sooner.So if possible can we give the money (fees paid in advance) to the Trust as a donation?


The staff were amazing, doing a difficult job.  The level of care was all we could have hoped for.


Our family just want to say a Huge thank you to Te Hopai home and hospital for the fantastic WOW fashion show yesterday. Dad (Tom Springham) had a wonderful time participating in the event, which was so well organized and heaps of fun! We also want to thank Te Hopai staff and management, from the bottom of our hearts, for the wonderful care Dad receives in the Kowhai wing. We are truly grateful  https://static.xx.fbcdn.net/images/emoji.php/v9/f4c/1/16/1f642.png


Thank you Lillian and your amazing staff for taking such loving care of Sylvia Pierson.Heartfelt thanks for ensuring she is so well cared for and loved...Your quality of care is outstanding and we appreciate you all so much...Sylvia would give you all a beautiful thank you and happy smile if she could so we will say it for her.


I am living in Australia, and have spent the last 3 weeks here in Wellington visiting my Mum June Button on a daily basis, and would like to compliment and thank Lillian and all the carers for the attention, kindness, and work that goes into my Mum’s wellbeing. She is very happy there, and would also like to thank Lillian for her informative, information she has given me, on my Mums health and all over wellbeing.I am sad to leave today, but could not ask for a better team, watching over my Mum.


(To Jill)From myself and all our family I just wanted to say a massive thank you to you and all your wonderful staff for the awesome care you took of Dad.As a family we really appreciated on a daily basis when leaving the home when he was well, how relieved and happy it felt that he was in your care.As you would have heard before it was hard for us kids that we couldn’t look after Dad at home, but your home was the next best thing. We all know he moaned and groaned at times but he truly was happy and I’m sure he felt safe there.At the end for Dad, another huge thank you as you were also looking after us as well and that is so appreciated. Can't thank you enough for letting us stay nights and be close to him. You and your staff went beyond the call of duty and it made a huge difference to us all. Thanks once again.


Te Hopai Hospital and Rest Home came highly recommended when I needed respite care for my husband. When decision time came 12 months later, it became obvious he would need full time care.As a family we felt Te Hopai catered for all his needs, but that Lou should have some input in where he would like to go…..Te Hopai without hesitation.The accommodation is of a very high standard. Staff are fantastic – competent, warm and friendly. I am always included in any decisions regarding Lous care. I like that he is treated as an individual and his needs are catered for. There are plenty of activities to cater for everyones needs; great fun making costumes for WOW, Melbourne Cup….such friendly competition.Te Hopai is a place my family and I can leave after each visit with a piece of mind….Lou is in a warm and happy environment!


My mother Noemi has been a resident of Te Hopai Rest Home and Hospital for over two years now and I would like to express my gratitude to all the staff for the fantastic care they provide to not only mum (Noemi) but to us as a family.The staff always make us feel welcome at any time of day. They also say hello and stop for quick chat. They are very accommodating to our needs. From allowing us to host a lovely 90th birthday celebration for Mum in their staff room to little things like providing us with morning and afternoon tea when we visit, nothing is too much of a problem.It gives the whole family a great sense of comfort to know that mum is in great hands with the staff and carers at Te Hopai.


When a parent is admitted to hospital care it opens up a lot of emotions. I remember not long after my mother was admitted into Te Hopai, I was visiting her in her room. One of the carers came in to see how she was and while the carer was talking to me she was gently stroking my mother’s hair. This small gesture gave me a sense of gratitude to the carers and relief that Mum was going to be OK.


I wouldn’t have survived without Te Hopai.  (Audrey’s husband was at Te Hopai until he passed. She now comes to Te Hopai to support our knitting group.)


At the beginning of Mum’s time at Te Hopai you (Jill Kerridge) were there to support and guide us when we needed assistance to help her transition into care. Once she had settled in you again showed your amazing skills in sensitively helping Mum, the staff (and us!) to manage the challenges we faced along the way – mostly thrown up by my Mum’s insistence that she could be independent beyond her capabilities!  I always left Te Hopai after visiting Mum confident in the knowledge that she was safe (at least, as much as possible given her inclination towards independence) and very well cared for.


Thank you for what you did for me personally and the extra support staff took it upon themselves to provide the night Dad died and the next day. Thanks for allowing me to stay with Dad (at Te Hopai) in November and again for three nights in January. These opportunities were very special to me. The staff overnight were very caring to Dad and to those of us with him. The male nurse was amazing in his concern and attentiveness. Another staff member took a torch into the garden in the rain to pick a gorgeous bunch of flowers to place on Dad shortly after he passed. This was so thoughtful and responsive to our needs. For me this makes Te Hopai a very very special environment. All staff treat residents with respect - using their names, getting down to their level when speaking to them and informing them when they are going to shift the chair or doing anything that may potentially surprise or upset the person. They (staff) are non-judgemental, ensure individual cultural and preference needs are met and tolerant of idiosyncratic behaviours. Staff are bright and cherry in their interactions which make the communal spaces such nice places to be.


When my husband needed specialist care, the family was delighted to find Te Hopai. It is a great ‘fit’ for Dad and the family because of the genuine sense of community about the place. The staff, fellow residents and their families have become part of our extended family. It is comforting to know that the staff provide such great 'round the clock' care in a very humanising and fun manner that brings out that quirky sense of humour that is the hallmark of dad's personality. As a father, a school teacher, and as a member of our local community, he has always promoted the joys of learning, and having fun while doing it. We are forever grateful that Te Hopai has a similar philosophy to life. They support and encourage him to participate in a range of activities that are both stimulating and fun. Te Hopai extends his thinking and that reinforces the idea that he is a valued member of his new community. The management is, at all times, responsive and respectful. He, and we, are forever grateful to the staff and to the wider Te Hopai community.


Just wanted to say how pleased we were with Te Hopai. We were very pleased with everything you (Pakize Sari) did and appreciate all your help with Margaret.


Thank you for making Christmas at Te Hopai such a wonderful time for everyone living there. It all started with a special morning tea for residents and families, and concluded with the splendid dinner on Christmas Day. On both occasions the staff were so attentive to everyone and made sure they had everything they wanted, and of course the food for both was excellent – I felt rather envious.


Thank you to all staff – Doctors, Nurses, Carers for making my Mum’s last days as comfortable, enjoyable and painless as possible. Both Doctors and Nurses were always honest and up front with me in keeping me informed of Mum’s condition and the measures they had in place to assist Mum. I have nothing but praise and appreciation for the dedication and professionalism exhibited by your staff in providing care for my Mum.


Thank you for showing us around the Kowhai (Dementia) Wing. All 5 of us were made very welcome and were impressed with the care, environment and general homely feel of the place. The recreation and social programme sounded very interesting with lots of variety. Margaret has always liked animals and I am sure she will enjoy seeing the SPCA people with their animals. It is a great unit you have there


Our heartfelt thanks to all staff at Te Hopai for your wonderful care of our Mother, Mother-in-law and Grandmother. From the first day of her stay in the (Kowhai) dementia Unit, we felt confident that she was in the best place possible. We were particularly impressed with the dedication of the staff, the respect shown at all times to Jo, and the empathy everyone shared with us. Over the years, and especially after her move to the hospital wing, each visit to her bedside reinforced our impressions of the highest standards of professionalism displayed at Te Hopai.


Catherine came to Te Hopai (3 years 8 months ago) after a spell in hospital, walking slowly on her walker and feeling very lost. You introduced her to Elizabeth and the friendship of these two Scottish ladies was very important to her. In no time at all she was passing most other residents in the hallway, such was the speed and recovery of her strength. We appreciated the respect, warmth, humour and professionalism staff showed to Catherine and us. We valued the care and supervision given to her in the last days of her life, for example when you (Lillian) and other staff spent time doing your paperwork in her room when we were not able to visit. We wish you well in your valuable caring work, which we know goes well beyond the bounds of being just paid work.


Thanks for the update on Aunty and thank you for the excellent care and attention Te Hopai is offering her. Aunty is looking so good and she tells me she is extremely happy at Te Hopai. To our family that is obvious and we really do appreciate everything you are doing for her. Your staff are so friendly and helpful and I have witnessed on many visits the extra things they do and go out of their way to satisfy Aunty’s needs. On my last visit I couldn’t help but notice the quality and quantity of food offered. It is indeed reassuring for peace of mind when on lives so far away to know Aunty is being so well cared for is so happy.


My husband Herewini Kaa is probably more able than many people in the Hospital Wing and that makes it, in some ways, harder to accommodate his disabilities. He needs many activities to keep him cheerful. He also gets fixed ideas and perseveres on them in a way that’s sometimes hard to tolerate. He likes to paint. I introduced Marianne (Te Hopai Diversional Therapist) to an art teacher. Marianne managed to arrange art classes for Herewini and other residents. Herewini is much happier because of the opportunity to paint. Herewini decided he wanted a vegetarian diet. Within a very short time the kitchen staff began making vegetarian meals which he absolutely loves. He is relishing food again. There are many things I notice e.g. great effort being made to find a chair that is comfortable and to arrange a platform modification, plus a pressure cushion to ease any soreness. There are so many kindnesses to me as well. For the first time in nine years I feel I can relax and go off duty sometimes because I know Te Hopai is looking after him better than I could myself.


Our mother Thelma was not with you for long, less than a year. But during that time she made the transition from a person resistant to being in a rest home and losing some independence, to a person who recognised that her well being was better served at Te Hopai and who came to calm and comfortable and able to enjoy her interactions. Her old wit and humour that had been thinned out during her last few years came back to her once she was able to relax in to the care Lillian and her team provided. We attribute this very much to the patient, professional, and kind nursing care and friendship that so many Te Hopai staff displayed.


I wanted to contact you (Pakize Sari) to say that a very helpful aspect in mourning the loss of my wonderful late wife is, that during the last months of her life she was allowed to be at your place, Te Hopai Rest Home, as this had such a positive impact of poor Marga and her fading life. She loved the people around her, and in her little home-away-from-home (room #76) she felt secure and looked after. In particular it was the good care she received – and that this care was somehow not solely given on the basis of a carer-patient relationship, but more so on the basis of a genuine and respectful friendship. And this phenomenon added a very important measure of quality to her life.